Harnessing Member Data to Schedule and Close Care Gaps
Health Plans can revamp their member outreach and appointment scheduling process to close care gaps faster by using insights gained from member data. Healthcare has invested heavily in data solutions...
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A Proven Strategy to Boost Referral Volume and Skyrocket Your Appointment Bookings
ReferWell's Client Operations Team is often approached by specialty practices, outpatient surgery centers, hospitals, and health systems seeking better ways to increase referral volume. While they...
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How to Combat Ghost Networks to Improve Access to Care
Congress is shining a light on a topic that the entire healthcare industry struggles to address — “ghost networks” — after a study found that more than 80 percent of mental health providers listed in...
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Top 5 Benefits of Utilizing a Care Navigation Partner to Schedule Appointments and Close Care Gaps
Every health plan has a customer service team to handle inquiries, and many have member outreach teams focusing on different tasks. Inbound or outbound, a regular part of the job involves helping...
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Putting Health Equity Into Action
You know the phrase – a picture is worth 1,000 words. That’s what I think as I look at this photo that a friend and former colleague of mine, Dr. Shayan Vyas, shared recently. On one hand, the...
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Is Calling or Texting Better for Health Plan Member Outreach?
If you’ve been on social media, watched the news (or any other media outlet for that matter), you’ve likely heard of ChatGPT. Chat GPT is an AI solution causing people to question if our jobs (and...
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Addressing Health Disparities by Redefining Care
Health equity is generally defined as the ability for all people to achieve their full potential for health and well-being, free from avoidable disadvantages that limit their access and impact their...
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How Innovators are Advancing Health Equity for Medicaid Members
As 2023 rolls in, health plans are all talking about advancing health equity, especially in the Medicaid arena. One of the most common causes of health inequities is inadequate access to care. So,...
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Health Equity is the Biggest Healthcare “Trend” for 2023
Back in December, we published our leadership’s five healthcare predictions for 2023. We predicted, “Along with access, an increasing emphasis on ensuring health equity will lead more plans to offer...
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5 Healthcare Predictions for 2023
Sure, a health technology company making predictions for the coming year in December is a bit—well, predictable. But why should we let others have all the fun? So, we’re sharing what our leadership...
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