ReferWell Blog | The Loop

News and best practices for streamlining and integrating care delivery.


Stay in the loop; subscribe.

Ameliorating Healthcare Staff Shortages with eConsults

Ameliorating Healthcare Staff Shortages with eConsults

Physician and medical staff shortages are happening across all facets of the U.S. healthcare system. Article after article discusses this challenge and offers multiple possible solutions — most of...
Read More
Improve the Quality of Provider Advice with eConsults

Improve the Quality of Provider Advice with eConsults

There are many avenues a primary care provider (PCP) can take when a patient needs a specialist’s expertise. Provider-to-provider eConsults between PCPs and specialists have emerged from the need for...
Read More
Tackling SDoH Barriers to Care With eConsults

Tackling SDoH Barriers to Care With eConsults

I have worked in healthcare administration and digital health IT, including serving as a referral coordinator, for about as long as eConsults have been around; what I’ve seen “in the trenches”...
Read More
EConsults as Telehealth to Improve Access to Care, Virtually

EConsults as Telehealth to Improve Access to Care, Virtually

The access to care challenge for residents of rural, underserved or low-income communities—those areas that lack enough practicing physicians—is well-documented. It has been called “physician...
Read More
Maximize the Referable Moment to Double Patient Compliance and Close Care Gaps

Maximize the Referable Moment to Double Patient Compliance and Close Care Gaps

Gene Huang will lead a roundtable discussion on maximizing referable moments at the 2021 RISE West Summit on Wednesday, September 1. One of ReferWell’s specialties is making the most of what we call...
Read More
Boost Your Plan’s CAHPS Scores with Efficient Appointment Scheduling and Care Coordination

Boost Your Plan’s CAHPS Scores with Efficient Appointment Scheduling and Care Coordination

The most recent guidance from the Centers for Medicare & Medicaid Services includes some significant changes to Consumer Assessment of Healthcare Providers and Systems (CAHPS) scoring for Medicare...
Read More
What Does it Mean to Master Care Transitions Through the Last Mile?

What Does it Mean to Master Care Transitions Through the Last Mile?

At ReferWell, our mission is to drive efficient care transitions through the last mile. We have previously discussed how we define care transitions (which goes beyond referral management). But it’s...
Read More
Move the Needle on Member Experience, with Appointment Scheduling

Move the Needle on Member Experience, with Appointment Scheduling

What’s the Urgency? Recent Changes in CAHPS Score Weighting Affect Plans' Strategies Starting this reporting year, CMS is doubling the weight of patient experience measures used to calculate Star...
Read More
3 Easy Ways to Increase Show Rates at Referral Appointments

3 Easy Ways to Increase Show Rates at Referral Appointments

Hint: It’s Not About Show Rate Reducing no-shows and missed appointments is an area where many health care organizations continue to struggle. While there are a variety of factors at play, recent...
Read More
10 Ways MA Plans Increase Member Satisfaction & More with Telehealth in 2021

10 Ways MA Plans Increase Member Satisfaction & More with Telehealth in 2021

While the pandemic undoubtedly spurred the dramatic increase in telehealth adoption among payers and providers this year, most health care leaders agree that this new normal has become so integral to...
Read More