Improve the Quality of Provider Advice with eConsults
There are many avenues a primary care provider (PCP) can take when a patient needs a specialist’s expertise. Provider-to-provider eConsults between PCPs and specialists have emerged from the need for...
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Tackling SDoH Barriers to Care With eConsults
I have worked in healthcare administration and digital health IT, including serving as a referral coordinator, for about as long as eConsults have been around; what I’ve seen “in the trenches”...
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EConsults as Telehealth to Improve Access to Care, Virtually
The access to care challenge for residents of rural, underserved or low-income communities—those areas that lack enough practicing physicians—is well-documented. It has been called “physician...
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Maximize the Referable Moment to Double Patient Compliance and Close Care Gaps
Gene Huang will lead a roundtable discussion on maximizing referable moments at the 2021 RISE West Summit on Wednesday, September 1. One of ReferWell’s specialties is making the most of what we call...
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7 Ways to Boost Your Plan’s CAHPS Scores with Efficient Appointment Scheduling and Care Coordination
The most recent guidance from the Centers for Medicare & Medicaid Services includes some significant changes to Consumer Assessment of Healthcare Providers and Systems (CAHPS) scoring for Medicare...
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What Does it Mean to Master Care Transitions Through the Last Mile?
At ReferWell, our mission is to drive efficient care transitions through the last mile. We have previously discussed how we define care transitions (which goes beyond referral management). But it’s...
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Move the Needle on Member Experience, with Appointment Scheduling
What’s the Urgency? Recent Changes in CAHPS Score Weighting Affect Plans' Strategies Starting this reporting year, CMS is doubling the weight of patient experience measures used to calculate Star...
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3 Easy Ways to Increase Show Rates at Referral Appointments
Hint: It’s Not About Show Rate Reducing no-shows and missed appointments is an area where many health care organizations continue to struggle. While there are a variety of factors at play, recent...
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10 Ways MA Plans Increase Member Satisfaction & More with Telehealth in 2021
While the pandemic undoubtedly spurred the dramatic increase in telehealth adoption among payers and providers this year, most health care leaders agree that this new normal has become so integral to...
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HHS OIG Calls for MA Plans to Provide Care Coordination Beyond HRAs
In a report released on September 10, the US Department of Health and Human Services (HHS) Office of Inspector General (OIG) expressed concerns about how Medicare Advantage (MA) organizations are...
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