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EConsults as Telehealth to Improve Access to Care, Virtually

EConsults as Telehealth to Improve Access to Care, Virtually

The access to care challenge for residents of rural, underserved or low-income communities—those areas that lack enough practicing physicians—is well-documented. It has been called “physician...
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Maximize the Referable Moment to Double Patient Compliance and Close Care Gaps

Maximize the Referable Moment to Double Patient Compliance and Close Care Gaps

Gene Huang will lead a roundtable discussion on maximizing referable moments at the 2021 RISE West Summit on Wednesday, September 1. One of ReferWell’s specialties is making the most of what we call...
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7 Ways to Boost Your Plan’s CAHPS Scores with Efficient Appointment Scheduling and Care Coordination

7 Ways to Boost Your Plan’s CAHPS Scores with Efficient Appointment Scheduling and Care Coordination

The most recent guidance from the Centers for Medicare & Medicaid Services includes some significant changes to Consumer Assessment of Healthcare Providers and Systems (CAHPS) scoring for Medicare...
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What Does it Mean to Master Care Transitions Through the Last Mile?

What Does it Mean to Master Care Transitions Through the Last Mile?

At ReferWell, our mission is to drive efficient care transitions through the last mile. We have previously discussed how we define care transitions (which goes beyond referral management). But it’s...
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Move the Needle on Member Experience, with Appointment Scheduling

Move the Needle on Member Experience, with Appointment Scheduling

What’s the Urgency? Recent Changes in CAHPS Score Weighting Affect Plans' Strategies Starting this reporting year, CMS is doubling the weight of patient experience measures used to calculate Star...
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3 Easy Ways to Increase Show Rates at Referral Appointments

3 Easy Ways to Increase Show Rates at Referral Appointments

Hint: It’s Not About Show Rate Reducing no-shows and missed appointments is an area where many health care organizations continue to struggle. While there are a variety of factors at play, recent...
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10 Ways MA Plans Increase Member Satisfaction & More with Telehealth in 2021

10 Ways MA Plans Increase Member Satisfaction & More with Telehealth in 2021

While the pandemic undoubtedly spurred the dramatic increase in telehealth adoption among payers and providers this year, most health care leaders agree that this new normal has become so integral to...
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HHS OIG Calls for MA Plans to Provide Care Coordination Beyond HRAs

HHS OIG Calls for MA Plans to Provide Care Coordination Beyond HRAs

In a report released on September 10, the US Department of Health and Human Services (HHS) Office of Inspector General (OIG) expressed concerns about how Medicare Advantage (MA) organizations are...
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What Pharma Attacks on 340B Mean for FQHCs and CHCs

What Pharma Attacks on 340B Mean for FQHCs and CHCs

By now, you’ve probably read at least a few articles on how the pharmaceutical industry is trying to withhold 340B drug savings from certain health care organizations. If you’re employed by a...
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Preparing for Open Enrollment 2021 with Member Engagement Now

Preparing for Open Enrollment 2021 with Member Engagement Now

Open enrollment is approaching quickly for payers and their provider networks. It is a tense time of year for these organizations — a time when your membership decides if they are going to renew...
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