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Why Patients Don't Follow up With Appointments

Why Patients Don't Follow up With Appointments

My story is a common one, and it highlights a pervasive challenge across the entire healthcare system. I was speaking with my primary care physician (who happened to be virtual, and while that is...
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How Academic Medical Centers Partner With Local Providers and Health Centers to Improve Care and Strengthen Relationships by Offering EConsults

How Academic Medical Centers Partner With Local Providers and Health Centers to Improve Care and Strengthen Relationships by Offering EConsults

Large academic medical centers—those hospitals affiliated with a medical school—often have the latest advancements in treatment and technology, as well as health care professionals who are at the top...
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Ameliorating Healthcare Staff Shortages with eConsults

Ameliorating Healthcare Staff Shortages with eConsults

Physician and medical staff shortages are happening across all facets of the U.S. healthcare system. Article after article discusses this challenge and offers multiple possible solutions — most of...
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Improve the Quality of Provider Advice with eConsults

Improve the Quality of Provider Advice with eConsults

There are many avenues a primary care provider (PCP) can take when a patient needs a specialist’s expertise. Provider-to-provider eConsults between PCPs and specialists have emerged from the need for...
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Tackling SDoH Barriers to Care With eConsults

Tackling SDoH Barriers to Care With eConsults

I have worked in healthcare administration and digital health IT, including serving as a referral coordinator, for about as long as eConsults have been around; what I’ve seen “in the trenches”...
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EConsults as Telehealth to Improve Access to Care, Virtually

EConsults as Telehealth to Improve Access to Care, Virtually

The access to care challenge for residents of rural, underserved or low-income communities—those areas that lack enough practicing physicians—is well-documented. It has been called “physician...
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Maximize the Referable Moment to Double Patient Compliance and Close Care Gaps

Maximize the Referable Moment to Double Patient Compliance and Close Care Gaps

Gene Huang will lead a roundtable discussion on maximizing referable moments at the 2021 RISE West Summit on Wednesday, September 1. One of ReferWell’s specialties is making the most of what we call...
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7 Ways to Boost Your Plan’s CAHPS Scores with Efficient Appointment Scheduling and Care Coordination

7 Ways to Boost Your Plan’s CAHPS Scores with Efficient Appointment Scheduling and Care Coordination

The most recent guidance from the Centers for Medicare & Medicaid Services includes some significant changes to Consumer Assessment of Healthcare Providers and Systems (CAHPS) scoring for Medicare...
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What Does it Mean to Master Care Transitions Through the Last Mile?

What Does it Mean to Master Care Transitions Through the Last Mile?

At ReferWell, our mission is to drive efficient care transitions through the last mile. We have previously discussed how we define care transitions (which goes beyond referral management). But it’s...
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Move the Needle on Member Experience, with Appointment Scheduling

Move the Needle on Member Experience, with Appointment Scheduling

What’s the Urgency? Recent Changes in CAHPS Score Weighting Affect Plans' Strategies Starting this reporting year, CMS is doubling the weight of patient experience measures used to calculate Star...
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