ReferWell Blog | The Loop

News and best practices for care transitions and closing the loop on patient care and beyond.


Subscribe today.

What Does it Mean to Master Care Transitions Through the Last Mile?

What Does it Mean to Master Care Transitions Through the Last Mile?

At ReferWell, our mission is to drive efficient care transitions through the last mile. We have previously discussed how we define care transitions (which goes beyond referral management). But...
Read More
Move the Needle on Member Experience, with Appointment Scheduling

Move the Needle on Member Experience, with Appointment Scheduling

What’s the Urgency? Recent Changes in CAHPS Score Weighting Affect Plans' Strategies Starting this reporting year, CMS is doubling the weight of patient experience measures used to calculate Star...
Read More
3 Easy Ways to Increase Show Rates at Referral Appointments

3 Easy Ways to Increase Show Rates at Referral Appointments

Hint: It’s Not About Show Rate Reducing no-shows and missed appointments is an area where many health care organizations continue to struggle. While there are a variety of factors at play, recent...
Read More
10 Ways MA Plans Increase Member Satisfaction & More with Telehealth in 2021

10 Ways MA Plans Increase Member Satisfaction & More with Telehealth in 2021

While the pandemic undoubtedly spurred the dramatic increase in telehealth adoption among payers and providers this year, most health care leaders agree that this new normal has become so integral...
Read More
HHS OIG Calls for MA Plans to Provide Care Coordination Beyond HRAs

HHS OIG Calls for MA Plans to Provide Care Coordination Beyond HRAs

In a report released on September 10, the US Department of Health and Human Services (HHS) Office of Inspector General (OIG) expressed concerns about how Medicare Advantage (MA) organizations are...
Read More
What Pharma Attacks on 340B Mean for FQHCs and CHCs

What Pharma Attacks on 340B Mean for FQHCs and CHCs

By now, you’ve probably read at least a few articles on how the pharmaceutical industry is trying to withhold 340B drug savings from certain health care organizations. If you’re employed by a...
Read More
Preparing for Open Enrollment 2021 with Member Engagement Now

Preparing for Open Enrollment 2021 with Member Engagement Now

Open enrollment is approaching quickly for payers and their provider networks. It is a tense time of year for these organizations — a time when your membership decides if they are going to renew...
Read More
The Secret Connection Between Patient Show Rate and 340B Compliance

The Secret Connection Between Patient Show Rate and 340B Compliance

According to the 340B Drug Pricing Program, your Federally Qualified Health Center (FQHC) is entitled to 100% of the reimbursement rate on any 340B outpatient drug prescription your patient fills...
Read More
Why do Care Transitions Matter?

Why do Care Transitions Matter?

Our health care system today is fragmented. Providers belong to practices, clinics, hospitals, health plans and other provider networks like Accountable Care Organizations or Clinically Integrated...
Read More
How FQHCs can Capture 340B Prescriptions from Specialist Referrals

How FQHCs can Capture 340B Prescriptions from Specialist Referrals

Federally Qualified Health Centers (FQHCs) are crucial safety net providers of outpatient care for underserved populations. As defined by the Health Resources and Services Administration, FQHCs...
Read More